Returns

BASIC RETURN POLICIES

Return Inquiries should be sent using our CONTACT US form.  All returns must receive an authorization code for return.

REFUNDS: We can provide a refund for returnable items returned to us within 30 days of your receipt of the package as long as they are: Returnable (see list of not-returnable products below), in excellent, new, unused, *free of smoke odor* condition. All returns MUST be accompanied by the original sales receipt. Shipping and handling is not refundable. A $5.00 fee is charged to all returns as a restocking fee.

RETURNS AFTER THIRTY DAYS: We cannot provide refunds or credits for items kept beyond thirty days. If you have any questions about this policy or your return, please feel free to contact our office.

Returns on Merchandise that qualified for free shipping: If you received "free shipping" on your order based on your merchandise total, your refund will be additionally reduced to cover full shipping on your original order if your new total no longer qualifies free shipping.

ITEMS THAT ARE NOT RETURNABLE

1. All books (including ebooks)

2. Abdominal bands or binders with broken seal on box and or plastic packaging. It must be unopened and in original packaging to be returnable.

3. Items with broken security seals: Creams, body wash, moisturizers, DVD's and Videotapes, can only be returned if the security seal is intact. Merchandise must be unopened. 

4. All undergarments - bras and panties.

5. Chillow (Manufacturer provides warranty against defects. Please contact them directly.)

6. Any "set" must be unopened, and all together to be returned. You may not return peices of a set. 


DAMAGED GOODS

While packages leave our warehouse intact, they may occasionally be damaged in shipment. Boxes have been crushed and/or bottles broken "in transit." If a shipment arrives damaged, please CONTACT US so that we can learn more about this and, if the situation warrants, provide a credit or resend you the damaged items. We certainly do not expect anyone to keep a product damaged in shipment. Please retain the original packaging so that we can see the damage.


Please follow all instructions provided with your return authorization code.