Shipping

Shipping

What are your shipping rates?

The HysterSisters Store offers special shipping rates within the USA. Merchandise totals less than $100.00 offers a flat shipping rate of $6. Merchandise totals more than $100.00 offers free shipping. Note: These special shipping rates do not necessarily mean it will take longer to receive your order. Most packages are shipped USPS priority. **We are sorry. These special shipping rates are only available to those living within the USA.

How fast do you ship?

Your order is usually shipped within 1-2 days business days. If you are in the U.S.A., your order is shipped through the United States Postal Service system using Priority mail which usually takes 2-4 business days to arrive at your destination from the date of shipping. Note: If you order during a weekend and/or over a holiday, your order will be processed on the next available business day and shipped according to the USPS calendar. Sometimes an order is delayed in shipping a few days but never more than 4 business days. If you are in the United States and have not received your order within 10 business days of your order date, contact us.

FREE SHIPPING: If your order qualifies for free shipping, we may select a different carrier to ship your order (usually Fed Ex or U.P.S.). This can extend the delivery time another 2-4 days. Expect to receive an email containing tracking information from whichever carrier we are using for your order. PLEASE NOTE: During the month of December, packages are extremely slow. Order ahead of time if it’s near a holiday!

Can I track my order?

Unless your order qualifies for free shipping, your order is usually shipped using USPS Priority mail. You will be sent, via email, a report email which is really a simple status from the post office. Generally, you are notified when your order is documented in the post office system with a "delivery confirmation" number. The status of your order is sometimes not updated again until it is delivered. (It is "Delivery Confirmation" after all!). If you qualify for free shipping, you will receive an email with tracking information from the carrier we have selected for your order (United States Post Office, Fed Ex or U.P.S.) Please allow up to 10 business days before notifying the store of a "lost" package.

How do you ship my order?

We ship within the US using USPS priority mail which usually takes 2-4 days for delivery from the date we ship. If your order qualifies for free shipping, we may opt to use a different shipping service (typically Fed Ex or U.P.S.). International orders are shipped using International Priority so we can track your order.

How much does it cost to ship to California or Ireland? (or anywhere else?)

We can't tell you that through an email. The store shopping cart calculates postage based on weight and your address. Shop in the store, adding merchandise to your shopping cart. On the shopping cart page, above the coupon code box, you will see a link for a shipping estimate to your destination. You will have a second chance to see the shipping charges when you enter your billing snd shipping information as part of the checkout procedure. You will be shown the cost of postage and any postage options PRIOR to payment. You can abandon your shopping cart at any point PRIOR to payment.

I want to have my package shipped faster. How do I arrange for that?

We are sorry but we cannot ship overnight or through any other methods. Selecting Priority Mail during checkout does not mean that your order can be shipped during the weekend or over a holiday. We ship only business days, Monday - Friday, but not on federal holidays following the USPS postal service calendar. 

Do you ship internationally?

Yes, and we are happy to do this. It is expensive. All merchandise is in US Dollars and using a credit card is the easiest way to convert your country's money to US Dollars. International Countries we ship to: Canada, United Kingdom, Ireland, Australia and New Zealand. Other countries are excluded unless the address is a US APO (US military) address. If you are having difficulties checking out of our store with your international address, this can be due to difficulties with the credit card verification system trying to match and recognize your address. The only way we have found to bypass this problem is to checkout using PayPal. If you do not have a PayPal account, you can open one at www.Paypal.com and can still pay with your credit card through the PayPal system.

Additionally, we have been notified of international customers who are charged additional customs tax, shipping charges upon delivery by their country's postal service. The HysterSisters Store pre-pays all postal charges according to the United States Postal Service. We do not have any control over other nations' postal deliveries and cannot take responsibility for additional shipping charges incurred in other countries. Shipping international can take much longer than the system indicates but this is out of our control. Customs offices frequently hold up packages, delaying their arrival. Expect international orders to take up to 21 business days for delivery. Feel free to contact our store and ask how long packages to your country have been taking recently. It does vary from country to country.